Frequently Asked Questions

What is a funeral?  An important opportunity to pay tribute to someone you loved.  Regardless of your traditions, it's a time for relatives and friends to gather, to share memories, tell stories, and to support one another. It's often been said that funerals are for the living. That's why it's important to say goodbye in a way that's comfortable for you.

What type of service should I have?  It's a very personal decision-but either way, it's important to have some form of service. The right service can make a seemingly unbearable burden just a little lighter to carry. It may be private (by invitation only) or public (open to anyone).

Can I personalize a funeral?  Of course you can, in fact more and more people are opting for more personalized services.  There is no right or wrong way to celebrate someone’s life. Let the funeral director know exactly what your desires are and they will do their best to honour your wishes.

Do we need to have an obituary notice?  It is highly recommended to have an obituary notice that’s either placed in a newspaper, placed online, or both.  An obituary lets the public know that a death has occurred, and gives them information about the service. 

What do funeral directors do?  They ensure you have exactly the kind of service you want.  They guide and support you in the choices you make-whether it's burial, cremation, or entombment, choosing appropriate music, preparing newspaper notices or helping with legal requirements. Funeral directors are also available to provide moral support and guidance for someone coping with death.

What happens if the death occurs in the middle of the night or on the weekend?  We are here to help, just as we have for over 93 years. Funeral directors are available 24 hours a day, 7 days a week, and 365 days a year.

What if a death occurs away from my home town?  We can arrange to have the remains transported home from anywhere in the world.  We will assume responsibility and make the proper arrangements to have the remains returned to the community.

What is embalming and what purpose does it serve?  Embalming is the process of replacing blood and bodily fluids with a chemical solution to temporarily preserve the body. In Ontario, embalming is not required by law, however, in some instances a funeral home may recommend it due to the length of time between death and the visitation, burial, cremation or entombment. If a deceased person is being transported to another country, then embalming and a sealed casket or container may be required by the receiving country or the transportation company.

Who regulates funeral homes in Ontario?  The Bereavement Authority of Ontario (BAO) administers provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA) on behalf of the Ministry of Government and Consumer Services. Responsible for protection of the public interest, the Bereavement Authority of Ontario regulates and supports licensed funeral establishments, cemetery operators, crematorium operators, transfer service operators, funeral directors, funeral preplanners, transfer service sales representatives, cemetery sales representatives, and crematorium sales representatives across Ontario.